These terms and conditions apply to the professional services provided by Qestor Ltd, trading as Qestor Chartered Accountants, to its clients.
By engaging our services, you agree to these terms. Please read them carefully. If you have any questions, contact us before proceeding.
Qestor Chartered Accountants
463 Porters Avenue, Dagenham, Greater London, RM9 4ND
Email: info@qestor.co.uk
Phone: 02085500899
Qestor Ltd trades as Qestor Chartered Accountants. We are registered in England and Wales. We provide professional accountancy, tax and advisory services to businesses, self-employed people and individuals.
All services are subject to a separate letter of engagement agreed with each client before work begins.
Before any professional work begins, we will provide you with a letter of engagement. This sets out:
The specific terms of each engagement are governed by the letter of engagement, which takes precedence over these general terms and conditions in the event of any conflict.
To enable us to provide professional services effectively, you agree to:
We are not responsible for errors, omissions or penalties that arise as a result of inaccurate or incomplete information provided to us.
We will:
Our fees are agreed with each client before work begins and are set out in the letter of engagement. We offer fixed fee and bespoke service arrangements.
Fixed fees cover the specific work described in the engagement letter. Additional work outside that scope may be subject to additional charges, which we will confirm with you before proceeding.
Invoices are payable in accordance with the payment terms set out in your engagement letter. Late payment may result in the suspension of services. We reserve the right to retain documents and records until outstanding fees are settled.
We treat all client information as strictly confidential. We will not disclose your information to third parties except:
Our liability to you in connection with any services provided is limited to the fee paid for those services, except where liability cannot be limited by law.
We are not liable for any indirect, consequential or economic loss arising from errors or omissions, except where caused by our negligence or wilful misconduct. We rely on the accuracy and completeness of the information you provide.
All documents, reports, accounts, returns and other materials we prepare for you remain our intellectual property until all fees have been paid in full.
Upon payment, the materials are provided for your use for the purposes for which they were prepared. They may not be reproduced or used for other purposes without our written consent.
Either party may terminate a professional engagement by giving reasonable written notice to the other. On termination, you remain liable for all fees for work completed up to the date of termination.
We reserve the right to terminate an engagement immediately if you fail to meet your responsibilities (Section 03), fail to pay fees, or if continuing would require us to breach professional obligations.
If you are unhappy with any aspect of our service, please contact us first. We take complaints seriously and aim to resolve them promptly and fairly. If we are unable to resolve the matter, you may refer it to our professional body.
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from them are subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms and conditions from time to time. We will notify clients of any material changes. The current version is always available on our website.